Implementations Agile Delivery Lead

• Organize and oversee a large book of work across multiple client portfolios and individual projects, providing day-to-day delivery leadership for a high volume of small to medium projects and pivoting into hands-on implementation or project execution as needed.
• Assist Implementation Manager(s) with sequencing, prioritization and monitoring work across competing client needs, delivery commitments and team capacity.
• Identify risks, manage internal escalations and serve as an escalation point for Implementation Analysts to help ensure delivery commitments are met.
• Coach and train teams on Agile, Scrum, Kanban and waterfall practices, and train team members in organization, time management, progress communication and effective use of Jira and related tools.
• Establish, monitor and analyze delivery metrics - including throughput, cycle time, milestone attainment, capacity utilization, backlog health, project aging and delivery predictability - to support data-driven decisions.
• Improve delivery processes, visibility and consistency across the organization, and bring visibility to Implementation Analyst skill gaps, execution patterns and coaching opportunities.

• 5+ years of experience in project delivery, implementation, Agile delivery, program coordination or related roles
• Strong knowledge of Agile, Scrum, Kanban and waterfall methodologies
• Experience managing multiple concurrent projects and competing priorities
• Experience coaching, mentoring or training team members
• Experience using delivery metrics, reporting, KPIs and operational dashboards to manage delivery performance.
• Strong client-facing and stakeholder management skills
• Strong communication, facilitation, organization and problem-solving skills

• Experience with Jira or similar tools
• Prior professional services or banking industry experience
• Prior supervisor experience

#LI-AM2

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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