IAM Analyst

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Manages the operation of IAM Infrastructure, Azure AD, Active Directory, hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. Prepares for and supports new or changed services, the change process, regulatory, legal, and professional standards, performance of systems and services in relation to their contribution to business performance, and bought-in services including, for example, public network, virtual private network, and outsourced services. Provides service-level reporting, risk, and contingency planning.

Roles and Responsibilities

• Create, modify, and delete user accounts, groups, distribution lists, shared mailboxes, rooms, and other directory resources in Active Directory and Azure AD (Entra ID)
• Administer group memberships, role assignments, and access permissions in accordance with least privilege principles
• Perform day to day identity lifecycle management (joiners, movers, leavers)
• Troubleshoot and resolve account, access, and resource issues across on prem and cloud identity platforms
• Investigate authentication, authorization, synchronization, and provisioning issues; escalate as required
• Participate in incident, problem, and root cause analysis to prevent recurrence of identity related issues
• Collaborate with infrastructure, security, application, and service desk teams to resolve cross functional identity and access issues
• Follow and contribute to standard operating procedures (SOPs), technical documentation, and knowledge base articles
• Execute changes in alignment with change management and approval processes
• Communicate clearly with stakeholders regarding issue status, root cause, and corrective actions
• Support audits and compliance requirements related to identity and access management
• Identify opportunities for process improvement and automation within directory services
• Perform other IAM work as required including but not limited to access reviews, bulk tasks, or pulling information from production.

Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Professional Experience

• 5+ years of hands on experience with Active Directory, Azure AD / Microsoft Entra ID (User/Group/Access Management, Conditional Access, Access Policies), and Microsoft 365 identity objects
• Strong troubleshooting skills for user access, group membership, and directory synchronization issues
• Ability to follow structured processes while maintaining attention to detail
• Documentation and communication skills
• Proven ability to collaborate across technical and non technical teams
• Experience in production environment, change processes, ticketing systems
• IAM & PAM (Privileged Access Management) (RBAC, Least Privilege, SSO, MFA)
• IAM Lifecycle Management (Joiner, Mover, Leaver)
• PowerShell Scripting (Automation for IAM & AD Management)
• Integration with Security & Cloud Teams (Cross-functional IAM Collaboration)
• Security & Compliance (Audit, Risk Remediation, AD Access Reviews)
• IAM Process Optimization & Policy Enforcement
• IAM Project Management & Stakeholder Communication

• Experience with Azure AD Connect, Conditional Access, or identity governance
• Familiarity with ITSM tools and formal incident/change management frameworks
• Scripting or automation experience (PowerShell)