Connecting Odds
HCLTech

HRSC Process Associate

HCLTech
Colombo, Western, Sri LankaPosted about 2 months agoDiscoveredMatch locked
Full-time

Job Summary

To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead

Key Responsibilities

  1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
  1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
  1. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
  1. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
  1. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
  1. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
  1. To Escalate Unresolved Queries/Issues To The Next Level Of Support
  1. To Escalate Unresolved Queries/Issues To The Next Level Of Support

Not included in the source posting: about the role, qualifications, benefits.

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