HQ - Principal IT Engineer

Corporate IT & Workplace Technology

• Own the architecture and continuous improvement of our corporate IT environment.

• Manage and optimize identity, SSO, authentication, device management, and access controls.

• Own technologies including Google Workspace, Okta, Workspace ONE, Slack, and other critical workplace SaaS platforms.

• Define endpoint standards across Windows, macOS, and mobile devices.

• Drive device trust, conditional access, compliance, and secure access to corporate applications.

• Evaluate and implement new workplace technologies and SaaS solutions.

IT Operations & Global Helpdesk

• Drive the technical excellence and continuous improvement of global IT service delivery and helpdesk operations, partnering with IT management to improve scalability, reliability, and operational efficiency.

• Ensure business continuity and support coverage for critical IT services and incidents.

• Define service standards, SLAs, escalation processes, monitoring, and operational metrics.

• Act as the senior technical escalation point for complex identity, endpoint, networking, SaaS, and workplace technology issues.

• Create technical standards, guidelines, documentation, and operating procedures for more junior IT team members.

• Mentor and provide technical direction to IT engineers and support teams, raising the overall technical quality of the function.

Automation & Integrations

• Automate onboarding, offboarding, role changes, provisioning, and access-management workflows.

• Build integrations between HR, identity, device-management, SaaS, and internal systems.

• Eliminate repetitive processes through scripting, APIs, workflow automation, and AI

• Improve employee self-service and reduce dependency on manual IT operations.

Security, Compliance & Governance

• Partner with Security to implement identity, endpoint, access-control, and device-security policies.

• Support compliance requirements including ISO 27001, SOC 2 and GDPR.

• Improve SaaS governance, licence management, application discovery, and access reviews.

• Ensure IT architecture follows appropriate security, privacy, reliability, and audit standards.

• 8-10+ years of experience in corporate IT, workplace technology, identity, endpoint management, or related roles within global technology companies.

• Experience working in a global, product-led, fast-growing and fast-paced technology environment. Deep experience with Google Workspace and Workspace ONE, or comparable enterprise platforms.

• Strong knowledge of SSO, SAML, OIDC, SCIM, MFA, identity lifecycle management, and device trust.

• Strong Windows and macOS endpoint-management experience.

• Experience supporting global organisations and IT operations across multiple countries and time zones.

• Experience automating workflows using APIs, scripting, and integration platforms.

• Strong understanding of SaaS administration, networking, security, and modern Zero Trust principles.

• Ability to independently design solutions and lead technically complex initiatives from architecture through production.

• Ability to define technical standards and provide technical guidance and mentorship to junior and mid-level IT professionals.

• Excellent English communication skills, both written and verbal, with the ability to communicate clearly with employees, technical teams, vendors, and senior stakeholders.

• Strong analytical and troubleshooting skills with a bias toward automation and scalable solutions.