Home Lending Credit Director

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Home Lending Credit Director within PNC's Risk Management organization, you will be located within PNC's footprint.

The Home Lending Credit Director is the senior executive responsible for the strategy, performance, governance, and risk management of PNC's residential real estate credit business. This includes mortgage, home equity, appraisal, residential construction, and condominium lending through the entire lifecycle of credit management. The role supports sound risk-taking by developing and assessing business strategies, policy changes, new products, external loan sales, securitizations, and portfolio performance. This position partners with first- and second-line stakeholders to ensure mortgage and home equity strategies and processes remain aligned with PNC's credit risk appetite, regulatory expectations, client experience, investor requirements, and evolving industry and economic conditions.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Job Description

Key Responsibilities

• Lead independent development, review and challenge of mortgage and home equity credit strategies, including proposed changes to underwriting standards, credit policy, risk procedures, portfolio guardrails, and monitoring expectations. Responsible for these activities through the loan cycle covering originations, underwriting, servicing, account management, collections, default management, foreclosure, loss mitigation, charge-off, liquidation, and recovery.
• Partner with the Credit Director for the Asset Management Group to design and monitor Home Lending credit strategies and processes for High Net Worth clients.
• Assess external loan sale and securitization activities, including whole-loan sales, private-label securitizations, investor eligibility requirements, salability considerations, repurchase exposure, credit quality implications, and alignment with applicable PNC policy.
• Provide strategic risk assessment for new product development and product expansion initiatives, including evaluation of target customer segments, underwriting criteria, collateral requirements, expected performance, operational readiness, controls, and risk appetite alignment across Retail and in partnership with the Asset Management Credit Director.
• Monitor industry, regulatory, housing market, and economic trends and translate those insights into recommendations for updates to existing PNC mortgage and home equity strategies, policies, procedures, risk limits, and monitoring frameworks.
• Evaluate portfolio trends and emerging risks, including credit quality, delinquency, collateral values, geographic concentrations, loan-to-value movement, borrower capacity, non-saleability risk, loss severity, and changes in economic conditions.
• Challenge business cases and initiative proposals to ensure risk/reward tradeoffs are well understood, key assumptions are supported, controls are defined, success metrics are measurable, and escalation thresholds are established.
• Partner with Product, Credit Policy, Capital Markets, Servicing, Default Management, Legal, Compliance, Finance, Model Risk, Enterprise Risk Management, and Asset Management to ensure comprehensive risk identification and coordinated governance.
• Prepare executive-level risk commentary, governance materials, and recommendations for senior management and relevant committees, including clear articulation of key risks, mitigating actions, open challenges, and required decisions.
• Support examination, audit, and issue management activities by providing subject matter expertise on mortgage and home equity credit risk, policy expectations, control design, and lifecycle risk management practices.

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Cultivates diverse teams and inclusive workplaces to expand thinking.

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• Role models our values with transparency and courage.

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• Takes action to drive change and innovation that will transform our business.

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• Takes personal ownership to deliver results. Empowers and trusts others in decision making.

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• Raises the bar with every talent decision and guides the achievement of all employees and customers.