HEAD MANAGER: INBOUND OPERATIONS CENTRE
Adzuna
Johannesburg, GautengPosted 4 days agoDiscoveredMatch locked
Full-time8+ years expIT Jobs
About the role
Seeking proven experience in omnichannel environments, skills-based routing, workforce planning, capacity modelling, IVR/ACD design and large-scale operational transformation. Exposure to AI-enabled customer journeys will be advantageous. Degree and 8 years' experience within contact centres, collections or financial services environments are essential. Should you not receive a response within two
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Skills
artificial-intelligence
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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