Head of Healthcare Product and Solution Delivery

• Define and own the Healthcare payments strategy and multi-year product roadmap. This will include collaboration across the PMI product and sales organization as well as connectivity to CBB healthcare strategy and roadmap.
• Align product roadmaps and delivery priorities across teams.
• Identify opportunities to leverage common platforms and capabilities.
• Influence product innovation through direct industry engagement. Identify industry trends, competitors, regulations, client pain points, and emerging technology opportunities across: • Healthcare Payables
• Healthcare Receivables
• Payment Consolidation
• Claims Payments
• Payment reconciliation
• Virtual Card Solutions
• Patient Payment Solutions
• Embedded Healthcare Payments
• Provider and Payor ecosystems

• Design market-leading solution packages and prioritize investments across build, buy, and partner strategies to close capability gaps, accelerate speed to market, and drive organic and inorganic growth.
• Develop strategic partnerships that accelerate Healthcare growth objectives.
• Establish product requirements informed by client feedback and market intelligence.
• Engage with PMI - Sales and CBB sales to obtain the voice of the healthcare customer.
• Drive commercialization and adoption of strategic Healthcare solutions.
• Facilitate governance and executive communication between business leaders.

• Build and lead a team of healthcare solution consultants and product/delivery specialists.
• Foster a culture of innovation, accountability, client focus, and collaboration.
• Develop healthcare expertise across delivery and product organizations.
• Mentor future leaders and establish succession plans.
• Drive organizational alignment across Product, Sales, Operations, Technology, and Client Service teams.

• Provide technical sales support, commercialization leadership, and industry advocacy.
• Partner with sales supporting new business acquisition and revenue growth.
• Act as executive sponsor for large and complex Healthcare opportunities.
• Support Payment Sales Consultants in discovery sessions, solution design, client presentations, executive briefings and RFP and proposal responses
• Develop Healthcare-specific sales playbooks, competitive positioning, and value propositions.
• Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.

• Ensure successful deployment and adoption of healthcare solutions.
• Partner with implementation, onboarding, operations, and support organizations to remove client friction and accelerate realization of value.
• Establish Healthcare-specific implementation standards and best practices.
• Oversee Healthcare solution readiness, enablement, and support processes.
• Drive continuous improvement in client experience, satisfaction, and retention.

• Own Healthcare growth strategy and performance metrics.
• Establish and monitor: • Revenue growth
• Pipeline development
• Solution adoption
• Client satisfaction
• Implementation success
• Retention metrics
• Product utilization

• Support, influence and develop executive reporting and business reviews.
• Ensure compliance with healthcare, banking, risk, and regulatory requirements.

• 12+ years of experience in payments, treasury management, healthcare payments, fintech, healthcare technology, or financial services.
• 7+ years leading cross-functional teams.
• Deep knowledge of:
• • Healthcare payments
• Treasury Management
• Commercial card solutions
• Receivables solutions
• Payment processing workflows

• Strong executive communication and presentation skills.
• Experience supporting large enterprise and healthcare clients.
• Demonstrated success leading product strategy, solution development, or client delivery organizations.

Experience with:

• Provider organizations
• Payors
• Revenue cycle management
• Healthcare ERP systems
• Healthcare clearinghouses
• Healthcare fintech platforms

Knowledge of:

• HIPAA considerations
• Healthcare regulatory environments
• Emerging healthcare payment technologies

• Unified Healthcare product roadmap for PMI.
• Expanded industry partnerships and market presence with a buy/build/partner strategy in the roadmap.
• Strengthened partnership with clear roles and responsibilities across PMI sales and products.
• Healthcare revenue and pipeline growth.
• Increased Healthcare solution adoption rates.
• Improved implementation speed-to-revenue.
• Enhanced client satisfaction and retention.
• Improved coordination across PMI product organizations.
• Creation of healthcare-focused sales enablement and solution engineer capabilities.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.