Head of Digital Channel, Mobile

As the Head of Digital Channel, Mobile, you will define the strategic direction of ANZ Retail's mobile banking channel, ensuring it delivers a seamless, engaging and customer-centric experience. You will own channel performance, platform strategy and value realisation, partnering across Product, Technology, Operations and Risk to drive customer outcomes and business growth.

• Set the vision, experience principles and strategic direction for the Mobile Banking channel.

• Drive continuous improvement of customer experience, engagement and channel performance using customer and behavioural insights.

• Own the performance, resilience and lifecycle management of Mobile Banking as a critical digital asset.

• Shape platform strategy and architecture, promoting simplification, scalability and reuse across the digital ecosystem.

• Partner with Technology and Operations to ensure the platform remains secure, reliable and aligned to strategic priorities.

• Drive measurable business outcomes, including customer growth, channel migration, engagement uplift and cost-to-serve efficiencies.

• Lead governance and prioritisation decisions across value streams, balancing customer experience, risk, resilience and commercial outcomes.

• Work closely with Risk, Compliance and Legal teams to ensure safe, compliant and sustainable delivery.

This is a highly influential leadership role with the opportunity to shape the future of ANZ's mobile banking experience and deliver meaningful outcomes for millions of customers.

To grow and be successful in this role, you will ideally bring the following:

• Significant experience in digital channel, mobile banking, product or platform leadership roles within large, complex organisations.

• Proven success leading customer-facing digital channels at scale, with accountability for both day-to-day performance and strategic delivery outcomes.

• Strong understanding of customer experience, digital engagement and journey design, with the ability to translate strategy into clear channel standards and priorities.

• Experience using customer insights, behavioural data and performance metrics to drive measurable improvements in customer and business outcomes.

• Strong knowledge of digital platforms and architecture, including experience driving simplification, scalability and reusable capabilities.

• Demonstrated ability to balance customer needs, commercial outcomes, platform resilience and delivery priorities when making strategic decisions.

• Experience establishing performance measures, governance frameworks and value realisation approaches for digital products or channels.

• Strong understanding of operational resilience, risk management and regulatory requirements within a complex or regulated environment.

• Exceptional stakeholder management and influencing skills, with the ability to build alignment and drive outcomes across Product, Technology, Risk, Design, Data and Operations teams.

• A strategic and pragmatic leader with strong executive communication skills and the ability to navigate competing priorities and complex challenges.

This role is ideal for a leader who is passionate about shaping outstanding digital experiences while driving strategic outcomes, operational excellence and sustainable growth. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.