GTMC-CXC Operations Excellence Manager-Shanghai

Sanofi

Shanghai, , ChinaPosted 4 days agoDiscoveredMatch locked

Fixed Term (Fixed Term)3+ years exp

Job Summary

The CXC Operations Excellence Manager serves as the operational backbone for China CXC team's transformation and scale-up initiatives, with primary focus on driving operational excellence and process standardization across customer engagement implementation This role bridges strategic planning and business execution by developing standardized omnichannel operational frameworks aligned with Global CXC standards, enabling cross-functional collaboration, and ensuring operational excellence in execution to support China's customer engagement transformation at scale

Key Responsibilities

Lead Operation Process Excellence and Standardization (50%)

•

Set up China CXC key operational process standards

Consolidate, streamline, design and optimize key CXC operational processes and workflows; develop corresponding service catalog, Service Level Agreements (SLAs), workflow SOPs •

Drive China CXC operational excellence

identify and resolve operational bottlenecks for continuous improvement, transform CXC to enterprise-grade capability center with transparent delivery commitments and clear accountability •

Ensure Global-Local CXC alignment

Own GloCal liaison, adapt Global processes (SOPs, frameworks, playbooks, BP/OP templates) to China market requirements, and transfer China knowledge back to Global CXC

Lead Project Leapfrog Scale-Up Operations (25%)

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Lead operational change management

Drive Leapfrog initiatives deployment from pilot to full market, develop and execute detailed scale-up roadmaps, rollout mechanism, coordinate cross functional co-delivery and track adoption at scale

Facilitate Customer Engagement Innovation Engine Building (25%)

In close collaboration with CXC Campaign Capabilities team •

Establish innovation engine stage gate and facilitate gate keeping

Set methodology and standards, facilitate engagement innovation ideation (internal and external scanning, impact assessment) and incubation (design, pilot, validate) in coordination with BU •

Own operational scaling

Deploy validated pilot at scale with structured change management

Required Qualifications

Bachelor's degree and above, preferably in Science, Business, Finance, Marketing or other relevant areas
Minimum 3 years' experience in pharmaceutical industry, preferably in brand marketing, commercial operations, digital marketing and / or management consulting
Experience in process design, workflow optimization, or operational framework development is preferred
Experience with large scale transformational programs is preferred
Experience in cross-functional program management and complex matrix organization coordination is preferred
Understanding of omnichannel marketing operations, customer engagement strategies and relevant metrics is preferred
Excellent project management capabilities
Strong business acumen and strategic thinking ability
Strong communication and presentation skills
Proficient in oral and written English

Not included in the source posting: about the role, benefits.

Who can apply

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