Group Project Manager

Responsible for leading the delivery, governance, and continuous improvement of enterprise application support and managed services engagements. Oversees service operations, stakeholder management, transition activities, risk management, and service quality initiatives to ensure operational stability, business continuity, and alignment with organizational objectives. Acts as the primary liaison between business stakeholders, delivery teams, functional experts, and technical teams, driving service excellence, operational efficiency, and adherence to service-level commitments.

Description of the Project

The project involves the management, support, governance, and continuous improvement of enterprise applications and business systems within a managed services environment. Activities include operational oversight, service management, process optimization, transition planning, stakeholder coordination, incident and problem management, operational analytics, and modernization initiatives designed to enhance service quality and operational effectiveness.

Tasks and Activities

• Lead application management and managed services delivery activities to ensure operational stability and service excellence.
• Govern service delivery processes and ensure compliance with organizational policies, quality standards, and contractual commitments.
• Monitor service performance against agreed service levels and key performance indicators.
• Manage stakeholder communications and maintain effective relationships with business and technology teams.
• Coordinate incident, problem, and change management activities following IT service management best practices.
• Analyze operational metrics, service trends, backlog reports, and support data to identify risks, improvement opportunities, and recurring issues.
• Facilitate root cause analysis activities and oversee implementation of corrective and preventive actions.
• Lead transition and knowledge transfer activities for new services, applications, or operational responsibilities.
• Support stabilization efforts following service transitions, system implementations, or operational changes.
• Coordinate cross-functional teams to ensure timely resolution of operational issues and service requests.
• Prepare and present governance reports, operational reviews, risk assessments, executive summaries, and service performance dashboards.
• Identify opportunities for process optimization, automation, and operational efficiency improvements.
• Collaborate with technical, functional, and business teams to prioritize enhancements and support business objectives.
• Manage operational risks, dependencies, escalations, and service-related issues through proactive monitoring and governance.
• Support application modernization and continuous improvement initiatives aimed at enhancing reliability, scalability, and performance.
• Ensure documentation, operational procedures, and knowledge repositories remain accurate and current.
• Provide leadership and guidance to support, maintenance, and delivery teams to promote service quality and continuous improvement.
• Participate in strategic planning activities related to service operations, resource management, and delivery optimization.
• Drive business continuity and operational readiness initiatives to maintain reliable and uninterrupted service delivery.
• Foster collaboration between executive stakeholders, business users, and delivery organizations to support successful service outcomes.

• IT Delivery Management
• Application Management Services (AMS)
• Service Governance
• ITIL Framework and Best Practices
• Process Improvement
• Automation Initiatives
• Enterprise Application Support
• Business Continuity Planning
• Executive Communication and Governance