Global Product Support (GPS) Engineer IV (E4) - Sculpta Platform
Applied Materials
Gloucester, MAPosted about 2 months agoDiscoveredMatch locked
8+ years expScience and Engineering
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.
What We Offer
Salary:
$128,000.00 - $176,000.00
Location:
Gloucester,MA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Applied Materials' Sculpta® platform redefines precision patterning at the most advanced semiconductor technology nodes, where nanometer‑level accuracy directly impacts yield, performance, and cost. Built on deep innovation across mechanical design, motion control, vacuum systems, and system‑level integration, Sculpta solves problems conventional tools cannot.
This role is for senior support engineers who want true ownership-using data, engineering judgment, and hands‑on expertise to deliver fab‑ready systems that run reliably at scale in the world's leading semiconductor fabs.
Role Summary
The Global Product Support Engineer IV
is a senior individual contributor responsible for
owning and resolving the most complex field and factory issues
for Sculpta systems. This role operates at the intersection of
Field Service, Systems Engineering, Manufacturing, Quality, and R&D
, leading high‑severity escalations, root cause investigations, and reliability improvements that directly impact machine availability and customer confidence.
This is a high‑autonomy, high‑visibility technical leadership role , expected to operate independently on ambiguous, high‑impact problems.
Key Responsibilities
Advanced Escalation & Technical Ownership
- Own high‑severity L4 system escalations
, driving end‑to‑end technical resolution and closure.
- Serve as the primary technical interface between Field Service, Systems Engineering, Manufacturing, Quality, and R&D.
- Lead structured troubleshooting of complex electro‑mechanical, vacuum, plasma, controls, and integration‑related issues.
Root Cause Analysis & Data‑Driven Problem Solving
- Lead root cause investigations
using system logs, alarms, sensor data, failure analysis results, and field observations.
- Perform
trend analysis, Pareto analysis, correlation studies, and fleet‑level assessments
to identify systemic failure drivers.
- Quantify issue impact using metrics such as
machine availability (MA), MTBI, recurrence rate, and customer risk
.
- Translate data insights into
clear technical hypotheses, corrective actions, and validation plans
.
Reliability Improvement & CAPA Execution
- Define and drive corrective and preventive actions (CAPA)
across hardware, software, process, and operational domains.
- Partner with engineering teams to validate solutions through lab testing, qualification, and field verification.
- Track post‑implementation performance using data to confirm sustained improvement and issue closure.
Field & Customer Support
- Provide senior‑level technical support to key customers, including
on‑site support during critical escalations
.
- Support customer installs, upgrades, recoveries, and early product deployments.
- Communicate complex technical findings clearly and confidently to customers and internal stakeholders.
NPI & Continuous Improvement
- Support New Product Introduction (NPI)
and early customer ramp activities with structured, data‑backed field feedback.
- Identify recurring failure patterns and lead
continuous improvement programs (CIPs)
to improve uptime, reliability, and serviceability.
- Contribute to improvements in diagnostic coverage, monitoring, and data quality.
Knowledge Capture & Technical Leadership
- Author and review technical documentation including BKMs, CENs, ISBs, and troubleshooting guides
, incorporating data‑based insights.
- Mentor junior GPS engineers and Field Service Engineers in structured troubleshooting and data‑driven debugging.
- Share best practices and lessons learned across the global support organization.
Required Qualifications
- Bachelor's, Master's, or PhD
in Mechanical, Electrical, Systems, or a related Engineering discipline.
- 8+ years of experience in product support, systems engineering, or semiconductor capital equipment
(advanced degree may reduce required experience).
- Strong hands‑on experience with complex electro‑mechanical systems.
- Demonstrated ability to solve complex technical problems using
data‑driven analysis and engineering judgment
.
- Proven ability to operate independently on ambiguous, high‑impact technical challenges.
Preferred Qualifications
- Experience with vacuum systems, plasma chambers, robotics, motion control, or RF subsystems.
- Strong experience with
data analysis and visualization tools
, including
JMP, advanced Microsoft Excel (pivot tables, macros/VBA, Power Query), or similar tools
.
- Experience analyzing large data sets from system logs, alarms, sensors, fleet data, and field reports.
- Familiarity with
FRACAS, DFMEA, fleet analytics, and availability / MTBI metrics
.
- Experience supporting high‑volume manufacturing fabs and customer escalations.
- Strong written and verbal communication skills with customers and senior technical leadership.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Not included in the source posting: what you'll do, benefits.
Skills
excelartificial-intelligencego
Who can apply
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