GIH Customer Service Supervisor - Cigna Healthcare

: As a Team Supervisor, you will be responsible for:

• Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.
• Attending any escalations calls and meetings.
• Proactively identifying opportunities for process improvement and innovation.
• Ensuring productivity, quality, and customer satisfaction targets are consistently met.
• Providing coaching, mentoring, and support to team members for skill development and performance enhancement.
• Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.
• Implementing new initiatives and measuring their impact in coordination with the Management Team.
• Serving as a single point of contact (SPOC) for specific clients/accounts, if required. - Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.

We are seeking candidates with:

• Minimum of 2 years of experience in relevant leadership experience in international voice and similar functions/companies.
• Strong performance track record in leadership roles.
• International mindset with the ability to collaborate effectively across locations.
• Experience in coaching, managing, and motivating individuals.
• Proficiency in conflict management and complaint resolution.
• Excellent communication and presentation skills, along with proficiency in Microsoft Office tools.
• A growth mindset with a positive attitude towards change and innovation.
• Strong interpersonal skills, empathy, and ability to foster collaboration.
• Action-oriented problem-solving attitude with excellent organizational and prioritization skills.
• Results-oriented mindset with a focus on achieving personal and team goals.

• Change management champion.
• Metrics and performance driven.
• Organizational acumen.
• Ability to drive people engagement and loyalty.
• Proficiency in building effective teams.
• Tech-savvy with a global perspective.
• Data-driven decision-making capabilities.

Join us at Cigna International and be part of a team that is shaping the future of international health insurance. Apply now to embark on a rewarding career journey with us.