Genesys Cloud Software Engineer III

As a Software Engineer III on the Digital Foundry, Operate, & Innovation team, you will be responsible for:

• Assess current-state contact center operations, integrations, and business and operational requirements to support modernization efforts
• Identify gaps, risks, dependencies, and modernization opportunities across telephony, routing, interactive voice response, reporting, and platform configuration
• Develop and present recommendations for the target-state Genesys Cloud CX solution and implementation approach
• Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting
• Partner with architects, business stakeholders, and integration teams to translate requirements into scalable solution designs and support testing, defect resolution, cutover, and deployment readiness
• Produce technical documentation and implementation artifacts

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Required :

• Bachelor's Degree
• 4+ years of hands-on experience implementing Genesys Cloud CX in production environments
• 2+ years of experience configuring Genesys Cloud CX Architect flows, queues, routing, user setup, permissions, and reporting
• 2+ years of experience assessing current-state contact center environments and developing target-state solution recommendations and implementation approaches for contact center modernization efforts
• 2+ years of experience supporting testing, defect resolution, cutover, and deployment activities for contact center implementations
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience leading contact center transformation or migration efforts
• Experience working directly with clients to assess business and operational requirements and support solution delivery
• Genesys Cloud CX certification(s)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.