General Manager - Quality -BPS
Hexaware
IndiaPosted 29 days agoDiscoveredMatch locked
Full-timeIT Jobs
About the role
Description Job Responsibilities : ( Must have ) Quality Management: • Define, implement, and maintain a robust quality management framework across all e-commerce BPO processes. • Develop and oversee quality assurance (QA) strategies, audits, and performance improvement plans. • Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to ensure
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Skills
qa
Who can apply
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