Fullstack Software Engineer (x/f/m) -Automated Resolution

You would join the product team that builds the AI agents answering our 1M+ members' questions about their health insurance - reimbursements, coverage, claims, account changes and more - instantly and without waiting for a human. Our AI agents already fully resolve more than 50% of members' questions. Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan, such as Mo our health companion. Concretely, you will:

• Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf - building the tools, retrieval and context pipelines that give them the right information at the right moment

• Make our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities, so members get one seamless experience

• Bring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones

• Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it

• Measure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architecture

• Work hand in hand with care experts and product to identify the next topics the AI can fully resolve

• 5+ years building scalable software systems

• Strong backend experience (Python is a plus)

• Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation) - ideally shipped to production

• An evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better

• You love turning complex problems into elegant solutions

• You care about the "why" behind what you build, not just the "how"

• You stay on top of a fast-moving AI landscape and are pragmatic about what really works

• Humble and still willing to grow (no matter your seniority)

• Healthcare technology excites you

• You understand that insurance isn't just about money - it's about access to care

But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.

• 🙌 Perks & Benefits : Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• 🤘 A strong culture : People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

🔄 A quick note about the process

Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here .