Fraud Specialist
About the role
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
- $8 billion+ in revenue generated since Patreon's inception
- 60 million+ free new memberships for fans who may not be ready to pay just yet, and
- 10 million+ fans paying each month for exclusive access to creators' work and community.
We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a
Fraud Specialist
Porto, Portugal
About the Role
- Research and respond to customer contacts regarding issues related to suspicious activities
- Review suspicious accounts using internal and external fraud tools, and take action in accordance with Patreon's policies.
- Independently determine and recommend an appropriate course of action following fraud detection
- Work cross-functionally with our Content Moderation and Product Support teams regarding account suspensions, closures, and other fraud matters.
- Help identify process improvements and contribute to key projects and initiatives.
About You
- 1+ years of professional experience, including 1+ years of customer-facing contact experience
- Fluent in English
- Self-starter who is very comfortable dealing with ambiguity
- Knowledge of, and experience utilizing fraud investigative techniques and practices
- Ability to analyze, summarize, and communicate findings and issues drawn from facts
- Demonstrated ability to forge strong working relationships within and across multiple disciplines
- Highly collaborative, team-oriented, shared-success mindset
- Excellent oral and written communication skills
- Comfortable with performing repetitive tasks
- Basic Zendesk knowledge is a plus
- Basic payment processing experience is a plus
- Basic Excel knowledge is a plus
About Patreon
Put Creators First |
Build with Craft |
Make it Happen |
Win Together |
Not included in the source posting: qualifications, benefits.
Skills
Who can apply
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