Floor Manager - Tommy Hilfiger, Roermond (m/w/d)

• Die Unterstützung des/der Store- und Deputy Store Manager:in
• Die Repräsentation unserer Premium Lifestyle Marke als Markenbotschafter:in
• Der kompetente Verkauf unserer Kollektionen
• Die regelmäßige Abverkaufskontrolle und Abverkaufsanalysen deines Floors
• Die Betreuung und Aufbau von Stamm- und Neukunden:innen
• Selbstständiges Arbeiten innerhalb deines Verkaufsteams
• Die Zusammenarbeit mit dem VM-Team sowie Mitwirkung bei der Warenpräsentation
• Der Umgang mit unseren Omni-Channel System
• Reklamationsbearbeitung sowie Kassiertätigkeiten

• Idealerweise erste Erfahrung im textilen Einzelhandel
• Eine hohe Verkaufsaffinität
• Eine motivierende, selbstbewusste Persönlichkeit sowie Sozialkompetenz
• Teamfähigkeit und eine Hands-On Mentalität
• Gute Englischkenntnisse

• Eine attraktive Vergütung inklusive Bonussystem sowie sechs Wochen Urlaub im Jahr
• Spannende interne Aufstiegs- und Weiterbildungsmöglichkeiten
• Vielfältige Mitarbeitervorteile, wie Mitarbeiterrabatte, Staff Outfits, Angebote bei Kooperationspartnern (z. B. Jobrad und Corporate Benefits) und andere Initiativen
• Zahlreiche Angebote für deine mentale Gesundheit
• Lead Yourself. Lead Together. Lead the Way. Bei PVH ist jede(r) eine Führungskraft - egal, ob du ein Team oder ein Projekt leitest oder einfach dein Expert:innenwissen einbringst. Unsere PVH Leadership Behaviors stellen sicher, dass wir das Potenzial eines/einer jeden von uns freisetzen
• Die Möglichkeit, eigenverantwortlich zu arbeiten sowie Prozesse mitzugestalten und zu optimieren
• Ein lifestyleorientiertes Arbeitsumfeld in einem dynamischen, umweltbewussten, wachsenden Unternehmen

Unsere Mitarbeiter:innen kommen aus allen Lebensbereichen und Ecken der Welt zusammen. Inklusion und Diversität sind wesentliche Pfeiler in unserer Unternehmenskultur. Wir wissen, dass uns Vielfalt stärker macht. Unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung und Geschlecht bist du bei uns willkommen.

About

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold 'one minute meetings' at the end of employees' shifts; summarise their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention,and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyse store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You'll approach all issues with a 'can do' approach and act with initiative to find in store solutions.