Field Engineer Technician - Santa Clara
Unisys
Santa Clara, CA, United States of AmericaPosted 4 days agoDiscoveredMatch locked
Full time4+ years exp
What success looks like in this role
Unisys will establish a Hybrid End User Services Support Model consisting of dedicated resources capable of delivering both traditional Field Services support and Service Desk functions.
- During normal Business hours, the renewed team will respond to incidents and service
requests through established Service Desk channels, including phone, email, walk-up, and ITSM workflows.
- Facilitate "walk-up" and floor-support interactions where appropriate
- Serve as a primary point of contact for escalations and customer concerns.
- Improve issue ownership through end-to-end case management.
- Collaborate closely with resolver groups, engineering teams, and both Unisys and Client leadership.
- Participate in continuous service improvement initiatives and knowledge management mactivities
- Performs Deskside break and fix.
- Performs VIP deskside support activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities.
- Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
You will be successful in this role if you have
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years' experience in area of responsibility
Benefits
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-MT1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .
Not included in the source posting: about the role, what you'll do, benefits.
Skills
express
Who can apply
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