Director, Product Architecture & Evangelism, Agentforce Contact Center

• Product Strategy & Architecture: Lead technical product strategy and architectural roadmap for Agentforce Contact Center, setting platform priorities for frontier AI integration.

• Hands-On POC Development: Personally code functional POCs, prototypes, and reference implementations to validate frontier AI technologies and bring product vision to life.

• Frontier AI Evaluation & Benchmarking: Continuously evaluate SOTA models, reasoning engines, multi-agent frameworks, and multimodal architectures; establish benchmarks, latency targets, and orchestration patterns for real-time contact center AI.

• Safety, Trust & Governance: Architect safety guardrails, red-teaming protocols, hallucination mitigation, and compliance standards into frontier AI workflows.

• Thought Leadership & Evangelism: Serve as a primary evangelist for Agentforce — driving social media presence, technical content, live demos, and keynotes — while engaging strategic customers, executive sponsors, and partners to showcase POCs and co-innovate.

• Cross-Functional Enablement: Partner with engineering and research to move POC code and architecture into production, and enable sales/marketing through technical evangelism.

• Product Leadership & Architecture: 10+ years in software product management, technical architecture, or developer relations within high-growth enterprise tech.

• Hands-On Coding & Frontier AI Expertise: Demonstrated ability to write production-quality prototypes and rapid POCs (Python, JavaScript/Node.js, REST/GraphQL APIs, LLM orchestration frameworks like LangChain, LlamaIndex, AutoGen). Deep technical understanding of LLMs, SLMs, reasoning architectures, multi-agent orchestration, RAG, prompt engineering, fine-tuning, and low-latency inference.

• Evangelism & Executive Engagement: Proven track record as a product evangelist — keynotes, live demos, social media leadership, community building — plus experience engaging CIOs, CTOs, and enterprise architects, translating technical POCs into business value.

• Contact Center & CX Domain Expertise: Knowledge of enterprise contact center architecture, CCaaS platforms, CTI/telephony integration, CRM workflows, and omnichannel support.

• Methodology: Working knowledge of Scrum, Lean, and Agile within the enterprise SDLC.

• A related technical degree required.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.