Claims Management Associate

• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience

• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate

• Effectively manage an assigned phone queue & multi-task

• Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently

• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone

• Complete applications and other key claim documents thoroughly and comprehensive

• Support our client advocacy team by building positive, trusting relationships

• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

• Strong verbal communication and telephone skills.

• Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.

• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.

• Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment
• 1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment
• Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services

• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Our teammates are truly what makes our success possible!

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services

• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.