Track Manager (Support & Operations)

We are seeking an experienced Unix L2/L3 Support Engineer with strong expertise in Linux (RedHat), Solaris administration to provide 24x7 operational support for enterprise datacenter and cloud environments. The role involves incident management, problem determination, system administration, automation, infrastructure support, performance optimization, patch management, and ensuring high availability of critical business services.  The candidate should possess strong troubleshooting skills across Unix platforms, cloud technologies, automation tools, clustering solutions, and infrastructure management frameworks.

Unix/Linux/Solaris  Provide L2 administration and operational support for Linux, Solaris, servers across Data Center and Cloud environments.  Perform installation, configuration, administration, patching, upgrades, migration, and lifecycle management of Unix/Linux platforms.  Manage virtualization technologies including:   Solaris ZFS and LDOMs  Perform OS hardening, capacity management, performance tuning, and system optimization.  Troubleshoot server, operating system, hardware, storage, and application-related issues.  Handle break-fix activities and service restoration within agreed SLAs.  Create and maintain environments for batch processing and associated reporting systems

Operating Systems  Red Hat Enterprise Linux (RHEL)  Sun Solaris  Unix Technologies  Solaris LDOMs  GPFS  Centrify  Configuration Management & Automation  Ansible  Terraform  Puppet  Shell Scripting  Python  Infrastructure as Code (IaC)  Cloud Platforms  AWS:   EC2  S3  ELB  Auto Scaling  Microsoft Azure  GCP  Openshift  VM Deployment and Administration  Containerization & Orchestration  Docker  Kubernetes  Monitoring & Operations  Performance Monitoring  Capacity Management  Patch Management  Incident Management  Problem Management  Change Management  Root Cause Analysis  High Availability & Clustering  High Availability (HA) Solutions  OS Clustering Technologies

Infrastructure & Platform Management  Manage Red Hat Satellite for patching, provisioning, and lifecycle management.  Administer Centrify, GPFS, Puppet, and Ansible environments.  Support Docker and Kubernetes platforms.  Manage AWS and Azure virtual machine deployments and administration.  Support storage integration, clustering, partitioning, and virtualization technologies.  Provide support for HA and Cluster technologies.  Automation & DevOps  Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.  Strong scripting skills using Shell Scripting, Python to automate operational and administrative tasks.  Develop, maintain, and enhance automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions.  Drive continuous improvement initiatives to reduce manual effort and improve operational efficiency.  Automate patching, monitoring, reporting, server provisioning, and compliance-related activities.  Incident, Problem & Change Management  Monitor infrastructure health and proactively address issues.  Participate in incident, problem, and change management processes.  Perform root cause analysis (RCA) and provide corrective and preventive actions.  Collaborate with application, network, cloud, storage, and security teams during major incidents.  Support system integration and production rollout activities.  24x7 Operational Support  Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.  Participate in shift-based support, on-call rotations, weekend support, and major incident management.  Ensure compliance with SLA, OLA, and operational standards.  Support planned maintenance activities and emergency changes whenever required.  Required Qualifications  Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.  Minimum 6+ years of experience in Unix/Linux system administration and support.  Strong troubleshooting experience in Linux, Solaris, and AIX environments.  Experience supporting enterprise-scale infrastructure in data center and cloud environments.  Excellent verbal and written communication skills.  Strong analytical, problem-solving, and customer management skills.