Customer Experience Senior Specialist (Spanish Speaker)

• Manage end-to-end landside shipment execution—from planning and booking to delivery and order closure—using SAP TMS

• Drive transport planning, optimisation, and proactive exception management to ensure reliable service delivery

• Manage vendor and stakeholder coordination across internal teams, customers, and partners to ensure operational excellence

• Ensure data accuracy, cost validation, and timely order closure to support billing and profitability

• Build strong engagement with regional front office teams and contribute to overall operational improvements

• Drive performance tracking, reporting, and KPI-based insights across operations and financials

• Translate data into actionable recommendations on cost, profitability, and business trends

• Lead process improvements and standardisation to enhance efficiency and reduce friction.

• Support delivery of cross-functional projects and transformation initiatives

• Collaborate with stakeholders to align priorities and deliver outcomes

• Support offshoring initiatives, product training and onboarding new members in the team.

• Bachelor's Graduate

• Should be able to speak and write Spanish and English

• Hands on Knowledge of all MS Office Product

• Minimum of 6 - 8 years of experience in the logistics or shipping industry for external hires.

• Willingness to work rotation shifts and, for external hires, adhere to a five-day in-office expectation.

• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .