Senior RPA Developer - Core
HCLTech
Chennai, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked
Job Summary
The Team Lead – Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team
Team & People Management
- Lead, mentor, and motivate a team of associates handling banking processes.
- Allocate daily tasks and monitor workload to ensure optimal productivity.
- Conduct regular team meetings, performance reviews, and coaching sessions.
- Identify training needs and support skill development initiatives.
- Handle escalations, grievances, and team engagement activities.
Operations & Service Delivery
- Monitor daily deliveries to meet SLA, TAT, quality, and annual targets.
- Review process metrics and dashboards; take corrective actions where required.
- Ensure accurate and timely reporting to management and stakeholders.
Quality & Compliance
- Ensure adherence to banking regulations, internal policies, and client guidelines.
- Drive quality initiatives.
Client & Stakeholder Management
- Act as the primary point of contact for process-related client communications and requirements.
- Provide regular updates on performance, risks, and improvement plans.
- Support transition, migration, or process changes as required.
Process Improvement
- Identify opportunities for automation, simplification, and efficiency gains.
- Lead continuous improvement initiatives.
- Document SOPs, process changes, and best practices.
Functional Skills
- Strong understanding of banking operations and BFSI processes
- Knowledge of SLAs, KPIs, quality frameworks, and compliance standards
- Experience with process documentation and reporting
Leadership & Behavioral Skills
- Proven people management and decision-making skills
- Strong communication and stakeholder management abilities
- Problem-solving mindset with attention to detail
- Ability to work under pressure and manage deadlines
Technical Skills (Preferred)
- MS Excel, PowerPoint, and reporting tools
- Exposure to workflow tools, dashboards, or automation platforms
- Power Apps and Copilot Studio
Knowledge of Power BI and Power Automate
Skill Requirements
•
5–8 years
of experience in Banking / BFSI operations
•
1–3 years
in a Team Lead or supervisory role preferred
Not included in the source posting: what you'll do, benefits.
Skills
excelpower-bi
Who can apply
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