Connecting Odds
HCLTech

Analyst-Voice

HCLTech
Guatemala, GuatemalaPosted about 1 month agoDiscoveredMatch locked

Job Summary

To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.

Key Responsibilities

  1. Oversee And Resolve Issues Related To Voice Communication Systems
  1. Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
  1. Maintain Active Communication With Customers To Address And Resolve Service Issues
  1. Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues

Skill Requirements

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Other Requirements

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Not included in the source posting: about the role, benefits.

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