Facilities Operations Manager

• Provide operational leadership setting the account's operational direction through matrix management of our IFM team, including Sr Facility Managers, Facility Managers and Engineers responsible for operations and maintenance programs for all building/site types within JLL's managed portfolio.
• Work with key stakeholders, business, and key technical leaders to help align functional solutions and execute a plan for programs including data management, data governance, data quality, and operational alignment, along with reporting and analytics.
• Proactively manage assigned projects/programs to ensure milestones are achieved as planned including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks, and resolving conflicts.
• Develop and implement innovative programs and processes that aim to reduce short and long term operating costs and increase our field team's productivity.
• Detect operational issues, process problems, and other risks and work with the appropriate team members to find resolutions.
• Oversight/support of our operational systems and tools that support the account's IFM team which include but are not limited to Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program, and JLL Client Assurance Program (JCAP)
• Manage the account / client risk register tracking all asset, facility, and process risks to client operations and facility / asset reliability. Develop and lead report out meetings with client's upper management.
• Provide oversight for our Asset database and ongoing maintenance. Management of Facility inspection/assessment programs that will provide facility condition data that will feed the account Capital Budgeting process. Ensure data feeding Capital Asset Renewal dashboards is accurate and up to date.
• Utilize the asset database to develop asset replacement information that can be utilized by the account team as well as BU representatives to develop replacement strategies.
• Work with team to ensure Work Order service levels, client communication requirements, and reliability KPIs and CPIs are met.
• Build successful relationships across the account, including regional and Center of Excellence, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
• Lead cross-functional teams supporting daily use of computerized maintenance management systems (CMMS) while developing and executing comprehensive preventive and predictive maintenance strategies across multi-site portfolios.
• Implement strategic vendor management frameworks that drive contractor accountability through performance-based SLAs, real-time work order tracking systems, and quarterly business reviews, while optimizing scheduling efficiency to reduce response times and ensure seamless coordination across maintenance and emergency service workflows.
• Position requires limited domestic travel within the client account's portfolio.

Required Knowledge, Skills and Abilities (KSA)

• Strong background in the Facility Management business and service delivery
• Familiarity with critical system operations, standard operating procedures and industry standards with the management of MEP systems
• Ability to effectively communicate engineering directives / initiatives to an operations team
• Ability to manage urgent matters with thought leadership, collective reasoning, and a leadership mentality.
• Managerial experience of direct and non-direct reports. Ability to get peers on board through vision sharing and trust.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
• Excellent verbal/written communication and presentation skills.
• Proven record of providing excellent internal and external customer service.
• Drive for results and innovation.
• Strong organizational, management, and supervisory skills.
• Experience in matrix management organization desirable.
• Knowledge of Work Order or CMMS operating systems.
• Advanced computer skills with emphasis on Excel and possess the ability to analyze data.

Supervisory Responsibilities:

• Lead, manage and develop a professional, friendly, creative, energetic, and detail-oriented team of direct and indirect employee(s) in the delivery of service excellence.
• Actively support an environment of teamwork, co-operation, performance excellence and personal success.
• Participate in performance management and personal development planning for members of the team. Prepares succession and growth plans.
• Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis.
• Minimum of 8 years industry experience either in the corporate environment, third party service provider or as a consultant.
• Experience in engineering and/or operations leadership roles, with a focus on process improvement, technical excellence and innovation.
• Proven track record in driving innovation and successful implementation of process initiatives.
• Ability to adapt to a fast-paced and changing environment.
• Excellent communication, leadership, and interpersonal skills.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.