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Boeing

Experienced Customer Support Specialist

Boeing
USA - Miami, FLPosted 24 days agoDiscoveredMatch locked
Full time2+ years exp

About the role

Experienced Customer Support Specialist

Company

The Boeing Company

Boeing Global Services (BGS) Training Solutions

is seeking an

Experienced Customer Support Specialist

to join our

Miami, Florida Campus.

With over 13,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and/or training, for customers from multiple airlines.

Position Responsibilities:

  • Responding to visitor/customer queries and needs
  • Ensure TSA verification and requirements are met
  • Ensures all audit requirements are complying
  • Verifying training rosters
  • Handling urgent schedule/training adjustments
  • Leading VIP & regulatory authority visits to the campus from around the world
  • Set up classrooms and review schedules
  • Send schedules to customers and upload student information
  • Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
  • Identify areas which require improvement

Basic Qualifications (Required Skills/Experience)

  • Bachelor's degree
  • 3+ years of experience in customer support services
  • 2 or more years' experience working with document compliance related fields
  • 3+ years of experience working in a multi-functional team environment
  • Experience in data analysis
  • 2+ years of experience working with Microsoft Office tool suite (Excel, Word, PowerPoint)

This is for 2

Shift (10:00AM – 20:00PM) Wednesday – Saturday.

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Preferred Qualifications (Desired Skills/Experience): •

SEVP

experience

  • Regulatory experience
  • Experience working in a fast-paced and deadline-driven environment
  • Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
  • Experience in a role requiring strategic planning
  • Interpersonal skills, teamwork, and customer focus are essential to be successful in the role

Conflict of Interest

  • Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies .

Total Rewards & Pay Transparency

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range

$61,000.00 - $91,350.00

Language Requirements

Not Applicable

Education

Bachelor's Degree or Equivalent

Relocation

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Shift 2 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy

Boeing Participates in E – Verify

  • E-Verify (English)
  • E-Verify (Spanish)

Right to Work Statement

  • Right to Work (English)
  • Right to Work (Spanish)

Not included in the source posting: benefits.

Skills

excel

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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