Executive workforce management L4

Core WFM (Forecasting, Planning, Scheduling & RTA) - Roles & Responsibilities ü Preferred Location : GNDC, Greater Noida o People Management experience. o Own the end-to-end Workforce Management lifecycle including Forecasting, Capacity Planning, Scheduling, Intraday Management and Reporting. o Develop long-term, short-term, and intraday forecasts to support operational and business objectives. o Perform capacity planning, FTE modeling, hiring forecasts, and scenario analysis to ensure SLA and budget alignment. o Create and optimize schedules, rosters, leave plans and shift coverage to meet business demand and operational requirements. o Monitor real-time performance, manage staffing variances and drive recovery actions to protect service levels and customer experience. o Manage key WFM levers including shrinkage, occupancy, utilization, adherence, productivity and staffing efficiency. o Partner with Operations, HR, Training, Finance, and Recruitment teams to ensure workforce readiness and delivery stability. o Publish WFM governance reports, identify risks and opportunities and provide actionable recommendations to leadership. Drive continuous improvement through forecast accuracy reviews, process optimization, and workforce analytics.