Executive & Social Media Escalations Expert

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
• Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication channels.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

• 2+ years previous work experience in production based environment
• 2+ years quantitative or analytical skills focused on solving problems
• High school diploma or GED
• 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone

• Bachelor's Degree
• Advanced Google Suite or Microsoft Office capabilities
• Advanced Operations Certificate (Lean Six Sigma or similar)
• Previous project oversight experience
• Proficiency navigating and working in multi-system environment
• Prior career practice relating to conflict management and providing feedback to others

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here .

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.