Escalations & Client Experience Manager
Old Mutual Limited
Cape Town City Centre, Cape Town RegionPosted 4 days agoDiscoveredMatch locked
Full TimeCustomer Services Jobs
About the role
Old Mutual is seeking a dedicated Complaints Handler to join the Client Service Delivery team in Cape Town. The role focuses on resolving escalated client complaints, managing reputational risk, and driving continuous improvement across the complaints handling value chain. Key duties include handling escalations, root cause analysis, and ensuring service levels are met while maintaining governance
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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