Enterprise Program Manager

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
• Owns Field Action organization of BD and customer communication and execution
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Partners with the sales team to support opportunity curation
• Responsible for customer satisfaction (OSAT & NPS)
• Maintains strong industry and product knowledge
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
• Partner with key BD stakeholders to support customer ease of doing business

• Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
• At least 5 years of experience with health care, software and/or device implementation/deployment
• Possesses excellent organizational skills with the flexibility to readily lead and adapt to change
• Excellent communication (written and verbal), negotiation, and interpersonal skills
• Analytical and problem-solving skills to understand client challenges and propose effective solutions
• Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
• Proficiency in CRM/Business System software and other relevant tools.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
• Employment at BD is contingent upon the Company's receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.