Enterprise Fraud Management Group Manager II

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide leadership in managing the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels.
2. Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility.
3. Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
4. Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectives
5. Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities
6. Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
7. Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.
8. Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals.
9. Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business units
10. Serve as back-up to Deputy Director.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree, or equivalent education and related experience
2. 10 years of banking or fraud systems experience
3. Excellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
4. Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
5. Ability and willingness to work flexible hours, and travel on an as-needed basis
6. Prior fraud experience in the financial service industry, preferably across multiple products and channels
7. Minimum 5 years in a management role
8. Proven leadership and team building skills

Preferred Qualifications

1. Graduate of Truist Banking School or other widely recognized banking school
2. Extensive knowledge of bank operations and back-office procedures related to transactional operations
3. Demonstrated leadership skills
4. Demonstrated analytical, planning, problem solving and risk control skills

Skills you have that align to this role

• Strategic Planning
• AI Adoption
• Customer Service Management
• Growth Mindset
• People Management
• Workflow Management
• Risk Response
• Business Process Improvements
• Coaching
• Business Process Mapping
• Fraud Prevention
• Risk Awareness
• Influencing Skills
• Risk Escalation
• Creative Problem Solving
• Employee Performance Evaluations
• Risk Control
• Risk Management
• External Audit
• Risk Mitigation
• Risk Identification and Reporting
• Operations Management