English to Serbian (Cyrillic) Review Lead for UI, Marketing & Product Content

• The locale's review service score, including RQE audit and alignment performance

-The community's shared understanding of quality -The integrity of the arbitration record, ensuring that every arbitration sent to the client is valid and well-evidenced -The working relationship with the client's Language Manager, including clarifications, escalations, and expectation tracking

Requirements

•

in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles

• Client and stakeholder management:

Direct experience as the primary point of contact for client Language Managers, managing formal arbitration or escalation processes, and facilitating conflict resolution

• Quality audit frameworks:

Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping

• Style guide and expectation analysis:

Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type (for example, Marketing vs. Legal vs. UI)

• Meeting facilitation:

Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting

• Analytical approach:

Skill in tracking error concentrations, severity drift, and alignment scores, and in converting justification patterns into style guide improvements

• Language:

Native-level Serbian (Cyrillic) and professional-level English -

for project work.

• A

is required as part of onboarding.

• Candidates must be physically located in one of the