End User Support Engineer
DXC Technology
MYS - PETALING JAYAPosted about 14 hours agoDiscoveredMatch locked
Full time1+ years exp
Job Description
The
End User Support (EUS) Engineer
is responsible for providing technical support and troubleshooting services to end users within the organization. The role requires strong problem-solving skills, the ability to work under pressure in a fast-paced environment, and a commitment to delivering excellent customer service while adhering to company policies and service-level agreements (SLA).
Ticket Management
- Take ownership of assigned tickets from the
ServiceNow
system.
- Ensure all cases are handled promptly and resolved within the defined SLA.
- Perform regular follow-ups to keep users informed on ticket progress.
- Escalate unresolved or critical issues to the appropriate teams when necessary.
User Support & Troubleshooting
- Provide on-site and remote support for hardware, software, and network-related issues.
- Prioritize and attend to urgent user requests based on impact and severity.
- Always ensure compliance with both DXC and client policies.
- Conduct proactive checks and maintenance to prevent potential technical issues.
Communication & Coordination
- Respond to emails and service requests in a timely manner.
- Maintain effective communication with end users, IT teams, and management.
- Work collaboratively with
team members and other departments
to resolve issues efficiently.
- Proactively address recurring problems to prevent future escalations.
Technical & Administrative Tasks
- Assist in setting up and configuring end-user devices (PCs, laptops, printers, etc.)
- Maintain proper documentation for troubleshooting steps, common issues, and resolutions.
- Support IT infrastructure-related tasks and follow best practices in service delivery.
Key Attributes & Skills
•
Ability to work under pressure
in a fast-paced corporate environment.
•
Strong problem-solving skills
with a proactive approach to issue resolution.
•
Team player
who can collaborate effectively with colleagues and other IT teams.
•
Excellent communication skills
to interact with end users and stakeholders professionally.
•
Detail-oriented
with the ability to follow up on unresolved tasks diligently.
•
Eager to learn and adapt
to new technologies and business needs.
Basic Qualifications
- Minimum
Diploma/Degree
in IT, Computer Science, or related field.
- 1-2 years of experience in IT support or related roles (fresh graduates with strong aptitude will be considered).
- Experience in
IT Service Management tools
(e.g., ServiceNow) is an added advantage.
- Knowledge of
Microsoft Office Suite, Windows OS, and networking fundamentals
.
This role requires a high level of commitment, professionalism, and the ability to
prioritize tasks effectively
while ensuring end-user satisfaction.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
Not included in the source posting: what you'll do, benefits.
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