Emergency Comm Specialist I - Recruit (Sheriff's Office)

January 2027

GENERAL STATEMENT OF DUTIES:

Under the general supervision of an Emergency Communications Supervisor and an Emergency Communications Training Officer, this position is in the Emergency Communications Training Program to learn to perform critical public contact and communications work necessary for the dispatching of the Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.

EXAMPLES OF ESSENTIAL FUNCTIONS:

• Answer emergency and non-emergency calls and requests for law enforcement services, receiving essential information relating to the situation.
• Enters call information into computer aided dispatch equipment (CAD) to dispatch deputies and officers to emergency and non-emergency situations.
• Utilizes computer/teletype systems to query and enter operational data.
• Searches agency files and records to locate and relay operational data and information to agency personnel.
• Uses maps, map books, computerized maps, and the internet to determine jurisdictions and properly locate call locations.
• Updates patrol line-ups to correctly reflect patrol personnel on duty and the corresponding assigned vehicle.
• Answers agency business telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephone calls to responsible outside state, court, agencies, departments, or individuals.
• Monitors and updates CAD with the latest information to remain current with call for service activity and officer's status.
• Monitors alarm systems.
• Conducts and/or participates in daily and monthly equipment and operator testing to include TTY equipment and individual performance.
• Operates computers and standard office equipment, including commonly used computer software programs as well as any other standard office equipment as required by the position.
• Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion.
• Is available and willing to work overtime as needed.
• Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations.
• May be assigned other duties as necessary.

• Knowledge of street and road systems, geographical patterns and numerical (address) system of Arapahoe County.
• Ability to operate computer aided dispatch equipment (CAD).
• Ability to work under pressure and utilize stress management skills.
• Excellent multi-tasking skills.
• Ability to listen, talk and type all at the same time.
• Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures.
• Ability to communicate effectively in both verbal and written English.
• Ability to communicate effectively with angry, emotional, and excited persons via telephone.
• Ability to remain calm under urgent circumstances.
• Ability to maintain confidentiality of records and information.
• Ability to distinguish different auditory tones.
• Ability to track multiple pieces of information at one time and conduct follow-up as necessary.
• Ability to establish and maintain effective working relationships with supervisors, co- workers, and the general public.
• Ability to apply sound reasoning and decision-making.
• Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by the position.

EXPERIENCE: Emergency Communications Experience.

NECESSARY SPECIAL REQUIREMENTS:

• Must possess CPR and First Aid certification within the initial status period.
• Must possess CBI Operator Security Number (OSN) within the initial status period.
• Must meet minimum acceptable level of Keystrokes Per Hour (KPH).

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all inclusive.

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

• Constant use of eye, hand and finger coordination enabling the use of automated office machinery and writing utensils.
• Constantly involved in oral and auditory interaction, enabling interpersonal communication, including automated devices such as the telephone and radio.
• Spends 90% of the time sitting, 5% standing, 5% walking while on the job.
• Occasionally stoops, kneels, crouches and balances while operating office machinery.
• Frequently uses visual capacity including depth perception, color vision, and peripheral vision enabling completion of required office duties.
• Occasionally lifts or carries up to 20 lbs. when moving office supplies or files.

This includes receiving a DUI within the past five (5) years, having your driver's license suspended for any reason within the past five (5) years, and having five (5) or more tickets within the past five (5) years.

• Outside activities which may be deemed a conflict of interest
• Revelation or discovery of assaultive behavior
• Documented record of prior poor work performance
• Unsuccessful completion of any basic requirement
• Inability to perform the essential functions of the position
• Police history - type, frequency and nature of contact(s)
• Providing false or misleading information during the application/selection process

It is the policy of the Sheriff's Office to not discuss the reasons why applicants were not selected for hire. There is no flexibility to this policy. Applicants may be notified of their disqualification at any point in the selection process. If you receive such a notice, it simply means that you do not meet our standards at this time. Receiving this notice does not indicate that you are ineligible to apply with other agencies.

The screening process for any position within the Sheriff's Office may include written test(s), an oral interview, skills test(s) and/or other selection methods designed to measure applicants' ability to perform the essential functions of the job they are seeking.

Additional required tests/examinations also include:

• Typing Test: 35 WPM or faster corrected
• eSkill Test (or equivalent)
• Phase I Suitability Exam
• Polygraph Examination

Additional screening may include:

• Psychological Evaluation
• Medical Examination, including a drug screen
• Background Investigation - This will include, but is not limited to, contact with the applicant's former employers, associates, neighbors and other pertinent sources. Applicant's military history, school records, police records and driving record will also be investigated. All examinations are conducted by qualified/licensed individuals designated by the Sheriff's Office at the Sheriff's Office expense.