Embedded Technical Architect
About the role
Agentforce (AI)
Data Cloud
. Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.
Key Responsibilities
Technical Engagement & Prototyping
- Onsite Technical Discovery:
Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks. •
Design & Deliver POCs
Customer Education
Customer Adoption & Health
- Customer Health Checks + Education:
Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs. •
Accelerate Adoption
Architecture & Strategy
- Architect the Solution:
Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs. •
Team Enablement & Knowledge Sharing
Required Qualifications
- Experience:
5+ years of demonstrable solution/technical architecture experience in a demanding pre-sales, consulting, or professional services role. •
Architecture Acumen
Communication
Availability
50-60%
Preferred Qualifications
- Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
- Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud).
•
Familiarity with public cloud platforms (AWS, Azure, GCP).
Deep understanding of Agentic standards (MCP, A2A)
Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).
Not included in the source posting: benefits.
Skills
Who can apply
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