Sr Subject Matter Expert (Support&Ops)

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Microsoft SQL Server Administration Install, configure, upgrade, patch, and maintain SQL Server environments. Manage SQL Server AlwaysOn Availability Groups, Clustering, Log Shipping, Replication, and Failover strategies. Perform database backup, recovery, refresh, and cloning activities. Monitor database health, performance, and capacity utilization. Troubleshoot production issues and provide root cause analysis. Implement SQL Server security standards, auditing, and compliance controls.   PostgreSQL Administration Install, configure, administer, and maintain PostgreSQL databases. Manage PostgreSQL replication, streaming replication, logical replication, and high availability solutions. Perform performance tuning of PostgreSQL databases, queries, indexes, and configurations. Execute PostgreSQL version upgrades and migrations. Administer PostgreSQL backup and recovery solutions. Monitor PostgreSQL instances and proactively identify performance bottlenecks.

SQL Server SQL Server 2016/2019/2022 Administration AlwaysOn Availability Groups Clustering Replication Backup & Recovery Performance Tuning Query Optimization Security & Auditing

PostgreSQL PostgreSQL 12/13/14/15/16 Administration Replication & High Availability Backup & Recovery Performance Tuning Query Optimization Extension Management Schema & Role Administration   Operating Systems Windows Server Linux (RHEL, CentOS, Ubuntu)   Preferred Skills Experience with database migrations and modernization projects. Experience in cloud-native database platforms. Knowledge of ITIL processes. Experience working in globally distributed support teams. Exposure to DevOps and CI/CD practices. Knowledge of database security and cybersecurity compliance frameworks.   Soft Skills   Excellent communication and stakeholder management skills. Strong analytical and troubleshooting abilities. Ability to work under pressure in a 24x7 production environment. Strong documentation and presentation skills. Ability to mentor junior DBAs and lead techni Performance & Capacity Management Analyze and optimize database performance. Identify slow-running queries and implement tuning recommendations. Conduct index optimization and statistics maintenance. Perform database growth forecasting and capacity planning. Ensure optimal resource utilization across database environments.   High Availability & Disaster Recovery Design, implement, and support HA/DR architectures. Execute disaster recovery testing and failover exercises. Maintain and validate backup and recovery strategies. Ensure compliance with defined RTO/RPO objectives.   Database Security & Compliance Implement database security best practices. Manage user access, roles, privileges, and authentication mechanisms. Support vulnerability remediation and security audits. Enforce encryption, password policies, and governance standards. Ensure compliance with organizational and regulatory requirements.