Investor Services - Senior Associate

Role Summary

The Investor Services Senior Associate is responsible for overseeing the day-to-day delivery of investor servicing activities, ensuring high standards of client service, operational excellence, risk management and regulatory compliance. The role acts as a key escalation point for investor, client and team queries while supporting Associate development and continuous process improvement.

Key Responsibilities

Team Supervision and Performance

• Provide day-to-day supervision of Investor Services A1s and A2s, ensuring daily, weekly and monthly deliverables are completed in accordance with internal controls.

• Identify daily team priorities, assign work effectively and ensure all required tasks are completed on time.

• Support day-to-day performance management through regular one-to-one meetings, goal setting and the annual performance review cycle.

Operational Oversight

• Perform review activities across trade, cash, end-of-day activity, reporting checklists and online e-checklists.

• Monitor team activity across shared mailboxes and provide support on queries as required.

Client, Investor and Internal Relationships

• Manage day-to-day client relationships and escalate issues to the Manager where appropriate.

• Serve as an escalation point for technical and client queries, supporting timely and responsive service to investors.

• Liaise closely with the AML team to review and monitor anti-money laundering documentation in line with policies and procedures.

Risk, Controls and Continuous Improvement

• Promote risk awareness within the team and act as a role model for strong control practices.

• Identify opportunities to improve productivity through process improvements and automation where applicable.

• Contribute to department-wide training by drafting and delivering training materials and supporting on-the-job learning.

Key Relationships

• Subordinates – engage in one-to-one meetings with direct reports, coach team members, act as a point of escalation and support the PPR process.

• Superiors – provide direct support and regular status updates to managers.

• External – build client and investor relationships, ensuring client deliverables are met.

• Internal – build relationships with the Investor Services team and other departments, including NAV and AML, to support effective client service.

Knowledge and Experience

• Degree in Finance, Business or a related discipline, or equivalent relevant work experience.

• Fund Administration experience, preferably in Hedge Transfer Agency, with some supervisory experience.

• Demonstrated experience reviewing operational work and managing competing priorities.

• Strong client service, organisational and problem-solving skills.

• Ability to work effectively under pressure and meet tight deadlines.