Market Analyst & Strategic Growth Specialist (Chinese speaking)

• Engage with Chinese customers (existing and potential) to deeply understand their logistics needs, pain points, expectations, and decision-making processes.

• Translate customer requirements (language, business culture, operational expectations) into structured briefs for Mekong internal teams (Sales, Product, Operations, CX).

• Act as the primary interpreter during cross-functional meetings where Chinese customer needs are discussed.

• Proactively identify gaps between what Chinese customers expect and what local teams typically deliver.

• Work closely with local Sales,   Products   and CX to ensure customer needs are accurately reflected in service proposals and SLAs.

• Support the development of customer requirement summaries for each strategic Chinese account, highlighting specific expectations on responsiveness, flexibility, reporting, and escalation.

• Facilitate internal workshops to educate local teams on Chinese business culture and common expectations.

• Follow up with internal functions to ensure that customer requirements are being   actioned   and met.

• Monitor publicly available information on Chinese investment trends in Mekong (news, government announcements, basic industry reports) – depth is secondary to relevance.

• Gather customer feedback and competitor intelligence during client conversations.

• Share relevant market updates with the team in a simple, actionable format (e.g., bulletins or quick summaries).

• Participate in selected chamber events as a participant (not as a lead generator) to stay informed.

• Help identify potential partner needs based on customer feedback (e.g., “customer often asks for X service we don’t have”).

• Support the PMO with customer-related input for SLA design and partner discussions

• Language Fluent Chinese (Mandarin) – written and spoken – is mandatory (HSK6 or equivalent proficiency).

• Work Experience Minimum 2–3 years in a customer-facing role, preferably in logistics, freight forwarding, or a related service industry. Experience working with Chinese clients is a strong plus.

• Communication Strong ability to listen, summarize, and rephrase customer needs in a way that local colleagues can easily understand.

• Interpersonal Skills Comfortable working with multiple departments; can bridge cultural and communication gaps.

• Analytical Skills Basic data handling (Excel, simple pivot tables) is sufficient. Advanced analytics is not required.

• Proactiveness Able to ask customers the right questions to uncover true needs, not just surface requests.

• Cultural Awareness Deep understanding of Chinese business etiquette and communication style

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .