Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ,NV,TX,WA,W
About the role
Responsibilities
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
- Provides basic member service transactions, with quality and accuracy.
- Consults with members.
- Identifies needs, offers solutions, and follows up on any pending transactions.
- Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
- Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) – Grammar and Spelling
- Member service and organizational skills
- Work well with other departments – Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education
- High School Diploma or equivalent
Pay scale by applicable geographic work location
- Alaska: Min $22.00 - Mid $26.74 - Max $32.08
- Arizona: Min $17.15 - Mid $21.44 - Max $25.73
- Nevada: Min $17.55 - Mid $21.94 - Max $26.33
- Texas: Min $16.84 - Mid $21.05 - Max $25.26
- Washington: Min $22.00 - Mid $26.74- Max $32.08
- Wyoming: Min $17.23 - Mid $21.54 - Max $25.85
The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement
Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at . We will work with you to meet your needs in accordance with applicable laws. Originally posted on Himalayas
Not included in the source posting: about the role.
Skills
Who can apply
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