Supervisor, Spaceport Operations - Moon Corps

• Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities

• Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility

• Train staff on customer service, anticipating guest needs and problem resolution

• Enforce proper safety practices with staff and leads

• Coordinate and enhance time management for team

• Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs

• Create and maintain in-person and online training materials

• Manage performance for Spaceport Operations staff

• Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

• High school diploma or equivalency certificate

• 3+ years of leadership experience within the hospitality or transportation industries

• Bachelor's degree in hospitality

• 5+ years of leadership experience within the hospitality or transportation industries

• Experience opening new operations and/or creating operational procedures from the ground up

• Advanced knowledge of customer service and problem resolution

• Experienced with Microsoft Office and Outlook

• Excellent communication skills both written and verbal

• Excellent knowledge of room inventory, housekeeping processes and guest service

• Proficient knowledge of human resources management

• Strong time management skills

• Experience with high volume, complex multidisciplinary operations

• Experience leading groups in large team settings of 10 or more staff members

• Familiar with space planning procedures and operations

• Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers

• Logical and strategic approach to solving problems

• Ability to read and understand basic floor plans

• Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

• Must be willing to relocate to Starbase, TX and travel to remote Moon Corps sites on critical projects (up to 85% travel)

• Ability to provide 24/7 on-call support for emergencies and critical operations

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

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