Software Engineering Senior Manager - HIH - Evernorth

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

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Position Overview We are looking for a

to lead engineering for a

supporting real-time customer service operations. This is a

built using

and

, orchestrating data from

across a highly distributed ecosystem. The platform supports

for customer service operations, directly impacting customer experience and operational efficiency, where system performance, scalability, and reliability are critical. You will lead multiple Scrum teams across a

, owning end-to-end engineering delivery, production stability, and technical direction in a fast-paced, enterprise-scale environment. In addition, you will play a key role in

to improve agent productivity, automate workflows, and enhance customer experience.

Lead and manage teams of Software Engineers and Quality Engineers across onshore/offshore and vendor models Build and develop a

with strong ownership and accountability Drive hiring, mentoring, and performance management

Own

of application enhancements and modernization initiatives Drive and influence

for scalable, distributed systems Guide teams on

Ensure adoption of

, including code quality, testing, and CI/CD

Lead development of systems integrating with

Drive solutions for

tion challenges Optimize system performance for

Identify and drive

within the platform (e.g., agent assist, summarization, knowledge retrieval, workflow automation)Partner with architecture and data teams to

into existing CRM applications Guide teams on

such as prompt design, retrieval (RAG), and workflow orchestration Ensure solutions meet

Promote

with measurable outcomes and business impact Educate teams on

Own

for a Tier‑1 application with high business impact Lead incident

Drive improvements in

Ensure system

in a production-critical environment

Partner with business, product, and architecture teams to define

Manage

and cross-team dependencies Drive execution visibility, manage risks, and communicate effectively with leadership

Drive

Lead efforts to reduce

Contribute to

, including adoption of modern technologies and AI-driven capabilities

12-15+ years of experience in software engineering5+ years of experience leading engineering teams Proven experience in

Strong experience working in

Experience managing onshore/offshore and vendor teams

Strong experience in:

or modern UI frameworks  Experience with:

Working knowledge of: Cloud platforms (

/Azure)Container platforms (

/

)CI/CD and

Experience or exposure to

Understanding of

, prompt engineering, or retrieval-based systems (RAG)Familiarity with AI-powered use cases such as

Awareness of

Strong people management and team development skills Ability to

Strong communication and stakeholder management skills Ability to operate in a

Expected to provide

Experience in Healthcare or

Exposure to Contact Center platforms or

Experience in

Certifications in

,

, or

are a plus

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.