Incident Technician

:

• Software installation.

• Troubleshoot, repair, and maintain software applications & infrastructure.

• Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.

• Provide support for operating system drivers, software and firmware.

• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.

• Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.

• Create and maintain support documentation.

• Interacting with other support groups (local and global) within the firm across multiple platforms.

• Record and manage all incidents and requests in ticket-tracking system.

• Proactively inform management of trends, significant problems and expected delays.

• On-call - Participate in rotating schedule providing afterhours and weekend support.

• Take initiative to stay current on technology and participate in training programs.

• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

• Excellent communication, interpersonal and customer care skills.

• Ability to work under pressure and on tight timescales.

• Experience using help desk call management system.

• Technical grasp of a wide range of applications both in house and 3rd party applications.

• ITIL foundation understanding

Language: English/Cantonese

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."