Health Navigation Delivery Consultant
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About the Role
This role involves executing and supporting operational and client-facing processes, ensuring high-quality results, maintaining documentation, identifying improvement opportunities, and meeting business objectives. It requires strong organizational skills, attention to detail, problem-solving abilities, and a focus on continuous improvement.
Responsibilities
- Acting as a subject matter expert to ensure accurate, efficient, and compliant completion of assigned processes.
- Maintaining process documentation and work instructions to support consistent execution, knowledge sharing, and business continuity.
- Executing assigned work activities and providing guidance, feedback, and support to team members as needed to promote quality and consistency.
- Monitoring process performance, identifying root causes of issues, and recommending solutions and process improvements to enhance efficiency and service delivery.
- Developing and maintaining a working knowledge of related team processes to provide cross-functional support and coverage during planned and unplanned absences.
- Collaborating with internal stakeholders and team members to support operational goals, service delivery requirements, and client needs.
- Supporting ad hoc requests, special projects, testing activities, and continuous improvement initiatives as assigned.
- Identifying opportunities to improve processes, documentation, tools, and workflows to drive operational excellence and reduce risk.
- Managing multiple priorities while meeting established deadlines, service levels, and quality expectations.
- Helping reinforce operational discipline by using structured problem solving, consistent documentation, and proactive risk identification.
Requirements
- Possess Bachelor's in Business, Human Resources, Communications, or a related field . Equivalent combination of education and relevant work experience will be considered.
- 2-4 years of experience in operations, client delivery, project coordination, reporting support, process improvement, or a related business support function.
- Possess analytical and problem-solving skills with the ability to evaluate information, identify issues, and recommend solutions.
- Able to be detail-oriented and highly organized, capable of managing multiple tasks and priorities efficiently.
- Able to demonstrate commitment to process excellence, with the ability to identify and implement opportunities for improved efficiency and consistency.
- Able to self-motivate and be proactive, capable of working independently while collaborating well with teams and cross-functional partners.
- Possess communication skills, including verbal, written, and interpersonal abilities, with a focus on fostering positive relationships with internal stakeholders and external clients.
Application and Interview
Not included in the source posting: about the role, what you'll do, benefits.
Who can apply
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