Associate, Electronic Communications, International Client Services (Mandarin/Cantonese)
Pay range
Required Qualifications
- Current and active series 7/63 licenses OR ability to obtain within 6 months of start date as a condition of employment.
- Read and write at professional level in English as well as Mandarin and/or Cantonese.
- Flexible and able to work on chats/secure messages as business needs change.
- Ability to engage clients in a proactive and consultative manner to build rapport.
- Willingness and desire to learn in a fast-paced and evolving environment.
- Experience with high focus on risk awareness and mitigation.
- Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members.
Preferred Qualifications
- 1+ years of outstanding customer service experience.
- Experience communicating via written channels, emails or live chats.
- High flexibility in shift times as business needs change. Chat lines are open from 5:00am -10:59pm CT. The current need is highest for later shifts.
- Experience serving international clients with issues such as W8s, new account requirements, policies, procedures, etc.
- A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, and attain additional industry licenses for personal growth.
- Resilience to help achieve client satisfaction in a demanding environment.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Not included in the source posting: about the role, what you'll do, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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