Learning Management System (LMS) Senior Business Application Analyst

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$81,600 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As the Senior Business Application Analyst (BAA) and Learning Application expert; lead a diverse portfolio of Learning Application management activities. Act as an application lead and functional specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers

KEY ACCOUNTABILITIES

CUSTOMER

• Learning application lead for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication
• Deployment and change management for initiatives relating to Learning applications managed
• Learning Application SME ownership/input as required into project artifacts (ideation, business case, SRS, etc.)
• Ensures that all guidelines and controls are in place to ensure colleague information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others
• Support daily operational work such as Incident Triage/Escalations; core system consulting and configurations; bulk data loads; data governance; vendor management; release management.
• Work with business partners to provide input on possible work processes and system changes required to support their business
• Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed

• Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
• Supports overall accountability for risk and controls for the application and manages risk assessments and testing
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project intake requests.
• Maintain an "end-to-end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.
• Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks
• Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate
• Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related area
• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
• Deep expert knowledge of application analysis process and techniques
• Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Sound knowledge of bank's agile methodology, business testing and project management
• Deep knowledge / understanding of business support and broader organization
• Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses sophisticated analytical thought to exercise judgment and identify solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

• Undergraduate degree or technical certificate
• 5+ years of relevant experience
• Previous experience in Learning Technology portfolio would be an asset
• Experience with Learning Experience Platforms and Learning Management Systems would be an asset, specifically with system knowledge of vendor systems such as