Manager Global Business Services: Continuous Improvement - Business Consulting Finance

• Lead workstreams within client GBS CI engagements, managing scope, deliverables, timelines and quality

• Advise clients on CI operating models, methods, tools, governance routines and performance management practices

• Assess CI capability within operational processes to identify improvement opportunities and shape value-led recommendations

• Work with client stakeholders, GBS leaders and global process owners to prioritize initiatives and translate opportunities into delivery plans

• Apply Lean, Six Sigma, Kaizen, value stream mapping, root-cause analysis, Initial Problem Analysis (IPA) and other methods to diagnose issues and design scalable solutions

• Develop client-ready materials, including insights, roadmaps, business cases, benefits tracking and executive-level recommendations

• Facilitate client workshops and cross-functional working sessions to align stakeholders around priorities and future-state processes

• Identify automation and digital enablement opportunities leveraging process mining, task mining, workflows, RPA, analytics and AI, and drive continuous improvement through the effective use of ERP systems

• Support implementation, adoption and capability building so clients can sustain improvements beyond the project lifecycle

• Act as a trusted advisor to clients on priorities, risks, capability gaps, change impacts and value realization

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• Bachelor’s degree in a relevant discipline; Lean Six Sigma, PMP, Agile or equivalent certifications are advantageous.

• At least 5+ years of experience in consulting, advisory, continuous improvement, operational excellence, process excellence, transformation in GBS/shared services

• Strong understanding of GBS models, end-to-end business processes and transformation delivery

• Experience in client or stakeholder-facing projects, including workstream delivery, stakeholder engagement and client-ready materials

• Practical experience with Lean, Six Sigma, Kaizen, process mapping, root-cause analysis, Initial Problem Analysis (IPA) and benefits tracking

• Ability to translate data, performance and stakeholder insight into clear recommendations, business cases, roadmaps and delivery plans

• Curiosity about how automation, analytics, process mining, workflow, RPA and AI can improve ways of working

• Experience with applying CI to finance operations processes such as P2P, R2R, O2C is mandatory

• Fluent written and spoken English. Proficiency in Dutch is a significant advantage

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• A competitive salary that reflects your role and responsibilities, depending on experience and qualifications. Plus, a solid pension plan for the future. In addition to your salary, you’ll receive holiday allowance and an annual bonus (based on performance and development).

• A laptop and phone for both work and personal use, and a monthly internet allowance.

• 34 vacation days to recharge and unwind, plus the option to buy extra days.

• With the mobility budget, you decide how you travel. Choose a lease car, a discounted public transport subscription, or arrange transport easily via our app.

• At EY, we care about a healthy work-life balance. Hybrid working makes this easier. Whether you're working from the office, at a client, or from home, we’ll make sure you have a well-equipped home office.

• The opportunity to work up to 20 days per year from abroad.

• The option to swap 3 national holidays for non-national ones.

• You’ll have the space to grow both personally and professionally.

• Access to the OpenUp wellbeing platform.

• A strong focus on teaming and various internal networks where you can join social activities.

• All this within an environment where our core values of integrity, inclusiveness, and respect are central.

• For this vacancy, we only ask your resume with a motivation letter.

• First interview: Before the interview, we’ll ask you to complete an online assessment. Not a standard questionnaire, but a game-based assessment focusing on both your cognitive skills and behavioral preferences. We’ll discuss the results during the interview, which will include a colleague from the relevant department. This mutual introduction is a chance for us to get to know you, and for you to ask any questions you have.

• Second interview: If we see a match and you’re still enthusiastic, we’ll invite you for a second interview. We’ll dive deeper into the role and other relevant topics. Sometimes, a business case is part of the process. A final interview may also follow.

• We’re a match. You’ll receive an offer and we’ll perform a pre-employment screening. Then your new adventure begins. Welcome to EY!

EY   |   Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.