People Services Senior Generalist

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The People Services Senior Generalist is part of the North America People Services organization and reports to the People Services C2R Lead in the Bogotá Hub, with a dotted-line relationship to the North America People Services Data Quality Manager. This role plays a critical part in ensuring data integrity, operational excellence, and continuous improvement across People Services processes. The Senior Generalist acts as a key Workday and HR operations expert, supporting data quality audits, employee master data management, reporting, process documentation, system testing, and stakeholder support. The role also contributes to enhancing employee experience by driving automation opportunities, strengthening governance, and providing guidance to People Services teams and business stakeholders. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. Ready to get started?

Main responsibilities

• Conduct daily audits of employee, payroll-impacting, and organizational data within Workday for the North America region

• Identify data quality issues and partner with relevant stakeholders to implement corrections

• Ensure integrity, accuracy, and consistency of employee master data

• Maintain compliance with internal controls, policies, and governance requirements

• Provide documentation and support for internal and external audits

• Support People & Culture teams and business stakeholders with reporting, analytics, and data validation requests

• Create and maintain reports and dashboards to support operational and business decision-making

• Analyze data trends and recommend actions to improve data quality and process effectiveness

• Monitor key operational metrics and identify opportunities for improvement

• Serve as a subject matter expert for Workday processes and functionality

• Manage and support workforce-related processes, including Reduction in Force (RIF) and VIE activities

• Support testing activities related to Workday enhancements, releases, and new functionalities

• Provide backup support for Enterprise Interface Builder (EIB) mass upload processes

• Maintain process documentation and ensure alignment with operational standards

• Develop and maintain Standard Operating Procedures (SOPs) and process documentation

• Deliver Workday training and knowledge-sharing sessions to Tier 1 People Services teams

• Support onboarding and capability-building initiatives for new team members

• Promote best practices and continuous learning within the People Services organization

• Identify and implement opportunities for automation and process optimization

• Drive initiatives that enhance service delivery, efficiency, and employee experience

• Support digital transformation projects and operational excellence programs

• Contribute to standardization and simplification efforts across People Services operations

About you

• Experience in HR Operations, People Services, HRIS, Employee Data Management, or related areas

• Strong experience working with Workday and employee data processes

• Experience in HR reporting, auditing, data quality management, and process improvement

• Experience supporting stakeholders in a shared services or multinational environment is preferred

• Strong analytical and problem-solving skills

• High attention to detail and commitment to data accuracy

• Excellent communication and stakeholder management capabilities

• Strong customer-service mindset and employee-focus approach

• Ability to manage multiple priorities and meet deadlines

• Continuous improvement mindset with a focus on automation and innovation

• Ability to work independently and collaboratively within global teams

• Solid experience with Workday reporting and employee data management

• Knowledge of payroll-impacting transactions and HR processes

• Experience conducting audits and data validation activities

• Familiarity with EIBs, mass uploads, and HR system testing

• Advanced Excel and reporting capabilities

• Experience developing SOPs and process documentation

• Bachelor's degree in human resources, Business Administration, Information Systems, Industrial Engineering, Analytics, or related field

• English: Advanced proficiency required

• Portuguese is a plus