Director, PDS Projects

JLL is looking for a Project Manager/Senior Project Manager - Warranty Advisor to oversee complex post-construction warranty claims and serve as the primary client representative throughout the warranty lifecycle. This client-facing role partners closely with Reinvestment teams, Facilities & Maintenance Consultants, Lead Advisors, and General Contractors to resolve issues, improve operational outcomes, and ensure seamless post-construction experience. The Warranty Advisor will support projects from warranty transition through warranty expiration while driving effective communication, issue resolution, and process improvements across multiple stakeholders and project teams.

Key Responsibilities:

• Represent Facilities Management during project warranty transitions.
• Manage warranty support activities from transition through warranty expiration.
• Serve as the primary point of contact for complex post-construction warranty escalations.
• Escalate and resolve urgent warranty-related issues in collaboration with internal and external stakeholders.
• Collaborate with Design, Engineering, Construction, and Vendor teams to develop corrective solutions.
• Lead communication and coordination among clients, regional teams, contractors, vendors, and project managers to drive successful outcomes.
• Conduct on-site and virtual meetings to address warranty issues based on scope and complexity.
• Analyze root causes of claims to identify recurring defects, trends, and systemic issues.
• Monitor claim metrics and support continuous process improvement initiatives.
• Ensure compliance with client standards, policies, and contractual requirements.
• Build and maintain strong client and stakeholder relationships through proactive communication and attention to detail.
• Manage multiple priorities independently while maintaining high service levels and responsiveness.

Qualifications:

• Bachelor's degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience.
• 5+ years of experience in facilities management, construction management, or a related field with a focus on post-construction quality assurance or warranty management.
• Familiarity with commercial building systems and construction processes.
• Strong project management, problem-solving, and root cause analysis skills.
• Experience managing contractors and vendors while ensuring compliance with client standards.
• Ability to read and mark up construction drawings.
• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.
• Strong verbal and written communication skills with the ability to manage stakeholder relationships effectively.
• Ability to work independently with strong organization and time management skills.
• Detail-oriented, proactive, and adaptable in a fast-paced environment.
• Willingness to travel up to 40%.

To apply, please submit your resume and cover letter detailing your relevant experience.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.