Director of Contact Centre Operations
Michael Page International Pte Ltd
SingaporePosted about 1 month agoDiscoveredMatch locked
Full-timeCustomer Services Jobs
About the role
Michael Page International Pte Ltd is recruiting a senior operations leader to oversee end-to-end contact centre operations in Singapore. You will drive efficiency, service excellence, and consistency across channels, ensuring alignment with business goals. You will monitor SLAs, KPIs, CSAT and QA standards, lead a team of contact centre professionals, and implement strategies to elevate customer
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Skills
qa
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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