Director, Cell Therapy Trade Compliance Operations

• Set the global trade compliance operations strategy and operating model for import/export and FTZ execution across the Cell Therapy network. Establish governance routines, execution rhythms, escalation pathways, role clarity, decision rights, and cross-site ways of working that support reliable and compliant operations.
• Own end-to-end operational performance for the import and export movement of patient materials, manufacturing inputs, intermediates, and finished product. Ensure compliant and timely execution of customs entry, shipment coordination, broker engagement, FTZ activity, documentation management, and issue resolution.
• Lead first-line escalation and business continuity management for cross-border trade execution issues, including shipment holds, customs delays, documentation deficiencies, broker performance concerns, FTZ operational issues, and other disruptions that may affect patient timelines, manufacturing continuity, or inventory control.
• Establish and maintain the trade compliance governance framework, including performance standards, escalation criteria, risk controls, operating reviews, compliance metrics, issue management, and decision-making forums across internal teams and external service providers.
• Drive process excellence and scalability through workflow simplification, bottleneck removal, standard work, automation, and repeatable operating methods that support network expansion, increasing shipment volumes, new modalities, and growing operational complexity.
• Define the digital and data strategy for trade compliance operations by partnering with business and Digital stakeholders to improve workflows, dashboards, KPI reporting, exception tracking, system integration, master data quality, and operational transparency.
• Own operational documentation and standard work for shipment execution, FTZ processes, broker coordination, escalation management, issue resolution, business continuity, and execution controls. Ensure that SOPs, work instructions, playbooks, training materials, and governance documentation remain current and aligned with regulatory and business requirements.
• Lead broker and service-provider strategy and performance management for customs brokers, freight forwarders, FTZ operators, and related partners. Establish performance expectations, monitor service delivery, lead issue resolution and escalations, and provide operational input to scorecards, sourcing decisions, and structured business reviews.
• Lead trade compliance readiness for network expansion involving new countries, sites, lanes, products, modalities, and operating models. Ensure that import and export requirements, broker readiness, documentation processes, customs classifications, permits, regulatory considerations, and FTZ implications are understood, resourced, and deployable before operational launch.
• Use data and risk-based insights to improve performance by monitoring trends across customs clearance, shipment holds, broker performance, FTZ execution, documentation quality, exception resolution, and compliance risk. Translate insights into corrective and preventive actions that improve predictability, compliance, resilience, and service reliability.
• Provide strategic partnership to senior stakeholders across Patient Supply Operations, Global Supply Chain, Manufacturing, Quality, Regulatory, Finance, Procurement, Digital, and Commercial Operations. Advise on trade compliance risks, investment requirements, operating-model decisions, and mitigation strategies.
• Build and lead a high-performing global team, establishing the organization, capabilities, role clarity, workload priorities, network coverage, and talent-development plans required to support current and future Cell Therapy operations. Provide coaching, development, performance management, and succession planning.
• Champion organizational learning and continuous improvement by embedding lessons learned, standardizing successful practices, strengthening controls, and ensuring that the trade compliance operating model evolves as programs progress from clinical development toward registration and commercialization.
• Support the clinical-to-commercial transition by establishing trade compliance capabilities, governance, service-provider models, and operational controls that can scale with commercial distribution, changing channels, country expansion, and future product and patient requirements.

Essential Skills and Experience

• Bachelor's degree in Supply Chain, International Business, Life Sciences, Logistics, Engineering, or a related field.
• 12+ years of progressive experience in customs brokerage, import/export operations, trade compliance, global logistics, or supply chain operations within a regulated environment.
• Demonstrated experience owning or leading global trade compliance operating models across multiple sites, countries, products, lanes, or business units.
• Strong experience with Free Trade Zone or bonded operations, customs entry processes, broker governance, import/export execution, documentation controls, and cross-border issue resolution.
• Proven ability to establish and scale governance frameworks, performance-management processes, risk controls, standard work, and business-continuity capabilities.
• Demonstrated success leading process transformation, operational digitization, data visibility, workflow improvement, and scalable business-process design.
• Experience managing customs brokers, freight forwarders, FTZ operators, and other external service providers, including performance reviews, service-level expectations, escalation management, and corrective actions.
• Strong knowledge of customs and import/export requirements relevant to biopharmaceutical operations, including FDA/CBER import expectations and applicable country-specific requirements.
• Working knowledge of GDP, GxP, and regulated logistics practices relevant to cross-border execution in biopharmaceutical environments.
• Demonstrated people-leadership experience, including building, developing, and leading high-performing teams in a matrixed and globally distributed organization.
• Executive-level communication, stakeholder-management, influencing, and decision-making skills, with the ability to translate complex trade compliance matters into clear business risks, recommendations, and actions.
• Ability to balance strategic leadership with operational rigor and intervene directly when necessary to protect patient supply, manufacturing continuity, compliance, or inventory control.
• Flexibility to support global time zones and time-critical operational escalations as needed.

Desirable Skills and Experience

• Advanced degree, such as an MS, MBA, or equivalent.
• Experience supporting clinical-to-commercial transition, global expansion, country enablement, or network scale-up in a complex biopharmaceutical supply environment.
• Experience with cell therapy, gene therapy, ATMPs, biologics, vaccines, or other specialized pharmaceutical products.
• Experience supporting time-critical, cryogenic, temperature-controlled, or highly specialized logistics operations.
• Experience using Excel, Power BI, Tableau, Smartsheet, SAP, or similar tools for reporting, workflow management, data analysis, and operational visibility.
• Experience establishing or improving trade compliance technology, broker-management systems, shipment visibility tools, or exception-management platforms.
• Experience presenting trade compliance strategies, operational risks, investment proposals, and performance outcomes to senior leadership or governance bodies.

The annual base pay (or hourly rate of compensation) for this position ranges from 144,997.6 to 212,996.4 USD. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.